FAQ
Last Updated: Apr 19, 2026
Welcome to the chpscolied FAQ.
Below you’ll find answers to some of the questions we receive most often about ordering, payments, shipping, order updates, and after-sales support.
If you need additional assistance, please contact us at service@chpscolied.com and include your Order Number and the email address used for your purchase so our support team can assist you efficiently.
Ordering & Payment
Q: Where can I enter a discount code?
You can apply an eligible promotional code during checkout.
To use a discount code:
- Choose the product you would like to order and select “Add to Cart.”
- From your cart, proceed to checkout using the available debit/credit card or PayPal payment option.
- On mobile devices, tap “Show order summary” to locate the discount-code field.
- On desktop devices, the promotional-code box will normally appear on the right side of the checkout page.
- Enter your code, apply it, and then continue with your preferred payment method.
Any valid discount will be reflected in your order total before payment is completed.
Q: Which payment options are available?
We accept a range of commonly used payment methods, including:
- PayPal
- Visa
- MasterCard
- American Express
- Diners Club / Discover
- Apple Pay & Google Pay
Available options may vary depending on your device, region, or checkout configuration.
Q: What is the standard shipping charge?
Our standard shipping fee is USD $5.99 for orders under $39.00. We offer FREE SHIPPING on eligible orders of $39.00 and above. The exact delivery charge will always be displayed during checkout before you submit payment.
Shipping & Delivery
Q: Does chpscolied deliver internationally?
Yes. chpscolied offers worldwide shipping. We fulfill orders through global logistics partners to ensure efficient delivery to your destination.
Q: What is the estimated processing and delivery time?
Orders are processed within 1–3 business days. After dispatch, estimated delivery times are as follows:
- United States & Canada: 5–10 business days
- Other International Destinations: 7–15 business days
Actual delivery times can vary depending on local carrier operations, customs clearance, and peak-season demand.
Q: How do I check the status of my shipment?
Once your package has been dispatched, we will send you a shipping confirmation email containing a tracking number. You can use this tracking number on global tracking services such as 17TRACK or directly on the carrier’s tracking portal.
Q: My tracking page has not updated. Is that normal?
Yes. It can take 24–48 hours after dispatch for carrier tracking status to update. Tracking may also remain unchanged temporarily while the package is in transit between international sorting centers.
Q: Why were only some of my ordered items delivered?
Orders containing multiple products may occasionally be split into separate packages if items are stocked in different fulfillment centers. If this occurs, each shipment will have its own tracking number.
Returns, Refunds & Cancellations
Q: What is your return policy?
We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. Items must be unworn, unused, with original tags and packaging. Please contact service@chpscolied.com before returning any items. Do not send items back without prior confirmation.
Q: How long does it take to receive a refund?
Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed back to your original payment method within 5–7 business days.
Q: Can I change or cancel my order?
Order modifications or cancellations are only possible if requested before fulfillment begins. Please email service@chpscolied.com immediately with the subject line “Urgent: Order Change” or “Urgent: Cancellation”. Once an order has been dispatched, it cannot be canceled.
Support After Delivery
Q: My product arrived damaged, defective, or incorrect. What should I do?
If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of delivery at service@chpscolied.com with:
- Your Order Number & Order Email
- Clear photos/videos showing the issue
- A clear photo of the package shipping label
Our support team will review the evidence and arrange a full replacement, partial refund, or return accordingly.
Contact chpscolied
For questions regarding products, orders, delivery, payments, or after-sales support, you may contact us using the information below:
Brand Name: chpscolied
Email: service@chpscolied.com
Company Name: Cosmetic Distributor Limited
Company Address: UNIT 1411, 14/FLOOR, COSCO TOWER, 183 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG
When contacting us, please include your Order Number and Order Email so we can assist you promptly.