RETURN AND REFUND POLICY

Last Updated: Apr 14, 2026
chpscolied is operated by Cosmetic Distributor Limited (Address: UNIT 1411, 14/FLOOR, COSCO TOWER, 183 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG). This return and refund policy applies to customers who visit or purchase through chpscolied.com. For support, contact service@chpscolied.com.

Return Window & Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Customized, final sale, clearance, hygiene-sensitive, or damaged-by-customer items may not be eligible for return unless required by applicable law.

How to Request a Return

Before sending any item back, contact service@chpscolied.com with your order number, the item you want to return, photos if relevant, and the reason for the request.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note: Do not return items directly to our registered business address without prior confirmation from customer service.

Order Cancellation

Orders may be cancelled before shipment. Once your order has shipped, our return policy applies. To cancel an order, contact service@chpscolied.com as soon as possible.

Return Shipping Fees

If the return is caused by product quality issues, transit damage, or wrong items sent by us, we will cover the return shipping cost or provide a free replacement. If the return is due to customer preference, change of mind, or incorrect selection, the customer will be responsible for the return shipping costs.

International orders may be subject to customs duties and taxes, which are non-refundable. Return shipping costs for international orders are the responsibility of the customer unless the item is defective or incorrect.

Refund Review & Processing Time

Refunds are reviewed after returned items are received and inspected. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

This Return and Refund Policy should be read together with our Terms and Conditions of Sale.

Damaged, Wrong, or Missing Items

If your order arrives damaged, incorrect, or incomplete, contact service@chpscolied.com promptly within 48 hours of delivery with photos of the packaging, product, shipping label, and any visible issue.

We will offer a full replacement, refund, or partial refund depending on the situation and available evidence.