SHIPPING POLICY

Last Updated: Jun 28, 2026
chpscolied is operated by Cosmetic Distributor Limited (Company Address: UNIT 1411, 14/FLOOR, COSCO TOWER, 183 QUEEN'S ROAD CENTRAL, SHEUNG WAN, HONG KONG). This shipping policy applies to customers who visit or purchase through chpscolied.com. For support, contact service@chpscolied.com.

Order Processing Time

All orders are processed and verified within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

If an order requires additional address verification or fraud check, processing may take slightly longer.

Shipping Rates & Delivery Estimates

Shipping rates are calculated and displayed at checkout in USD based on your location and total order value:

  • Standard Shipping ($0.00 – $38.99): $5.99 flat rate.
  • Free Shipping ($39.00 and above): Free of charge for eligible orders.

Estimated Delivery Time:

  • United States & Canada: 5 to 10 business days.
  • Other International Destinations: 7 to 15 business days.

Please note that delivery estimates are not guaranteed. Weather, customs clearance, carrier delays, address issues, or peak holiday seasons may affect delivery times.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available in the carrier's system.

Customs, Taxes, and Duties

For international orders, chpscolied is not responsible for any customs fees, import duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Incorrect Address & Failed Delivery

Customers are responsible for providing an accurate and complete shipping address at checkout. If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the reshipment fees.

If you notice an error in your shipping address, please contact service@chpscolied.com immediately with your order number.

Lost or Missing Packages

If your tracking states that your package was delivered but you have not received it, please check around your property and contact your local postal service first. If the issue is not resolved, please reach out to us at service@chpscolied.com within 7 days, and we will assist you in opening an investigation with the carrier.